AmeriCorps Capacity Corps - 2 Open Opportunities!
Client Services Coordinator - Safe at Home
Client Services Coordinator - National Rebuilding Day
Rebuilding Together Peninsula (RTP) is a safe and healthy housing organization that believes community starts at home. We provide critical repairs, accessibility modifications and energy efficient upgrades at no cost to service recipients. Our impact extends beyond the individuals served to revitalize and stabilize vulnerable neighborhoods and communities across the Peninsula.
Our efforts are strengthened by partnerships and collaborations with government agencies, private businesses, skilled craftspeople, civic organizations, churches and community volunteers. Every year, RTP brings thousands of volunteers and corporate sponsors together to preserve affordable housing and rebuild communities. RTP facilitates neighbors helping neighbors, enhancing dignity and pride for all who participate.
Since 1989, Rebuilding Together Peninsula has served low-income homeowners, as well as community facilities serving low-income communities, in one of the most expensive places to live in the entire country. 18 of the top 100 most expensive housing zip codes in America are located in our service area, including the #1 most expensive zip code for Atherton, with a median home sales price of $4.95 million in 2017. (1) As one of the largest Rebuilding Together affiliates, we are beneficiaries of extreme wealth in our region, and actively partner with our volunteers, donors, and other nonprofits, businesses, and local government in addressing the income disparity that we witness daily through our work in the community. We serve two Counties, 24 cities and towns, and an incredibly diverse ethnic and socio-economic population, working in urban and rural agricultural areas, as well as every type of home environment from RVs and mobile homes to townhomes and single family homes. Our work with community facilities includes everything from family daycares to homeless shelters to Senior Centers.
1. Wolf Richter, “The Most Expensive Housing Zip Codes in America”, Business Insider, Original Publication December 20, 2017, http://www.businessinsider.com/most-expensive-housing-zip-codes-in-america-2017-12. (accessed January 2, 2018).
Summary of Positions
AmeriCorps Client Services Coordinator - 2 Positions (August 2019-June 2020. Placement includes subsidized housing in East Palo Alto)
The AmeriCorps Client Services Coordinator oversees all aspects of the experience for service participants with guidance from RTP staff. The Client Services Coordinator builds trust within the communities we serve and awareness among those who most need of our services. The AmeriCorps Coordinator is a critical point of contact for clients, ensuring a high level of client communication and support throughout the application, intake, repair, and close-out stages. In particular, they are responsible for data collection and analysis related to our Healthy Housing activities, including surveys and photos. The AmeriCorps Client Services Coordinator meets with clients after project wrap-up to complete project evaluations and make referrals to other community service organizations and agencies as appropriate.
Essential Duties and Responsibilities
- Pursue a robust client outreach strategy to reach out to potential homeowner and community facility applicants, to increase awareness of our services among our target populations, including seniors, veterans, and individuals with disabilities. Outreach methods will include: creating and distributing materials (brochures, flyers, etc.), tabling at resource fairs, and presenting to community groups.
Serve as the primary point of contact for clients during and after services are completed on their homes to assist with related paperwork and data collection efforts, including RRP paperwork, Healthy Housing surveys and Before/After photos.
Contribute client-focused content to social media and newsletters.
Identify and meet with organizations and neighborhood associations to increase client applications and ensure accuracy of referral information.
Ensure clients sign all necessary paperwork and agreements when opening and closing projects. Accurately track client information to support internal communication and planning.
Interview or survey homeowners after project completion to capture their experience with Rebuilding Together. Report findings to the team and suggest solutions for improving our delivery of services to homeowners.
As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year. They will assist with project logistics several times throughout the year, including checking in with clients throughout the project day, assisting with set up/tear down, and other behind-the-scenes project logistics.
Knowledge, Skills, and Abilities
As this role will be interacting with clients and community members regularly, familiarity with the community is preferred.
Bilingual in Spanish a plus
Experience with managing or working alongside volunteers
General knowledge of construction skills and housing needs
Bachelor’s Degree or relevant life/work experience
Ability to sustain high-level of activity on project event days
Comfortable with public speaking and presenting to large groups
Spanish language is a plus but is not required
Required: Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter)
Proficient in Microsoft Word, Microsoft Excel, and internet
Ability to communicate in clear and encouraging language with a diverse community and staff
Experience with database systems or willingness to learn
Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and keeping up with changing scopes of project work
Use of a personal vehicle is recommended due to inadequate public transportation
Valid driver's license and driving record to allow use of an affiliate-owned or rented vehicles or trucks
Comfort backing up a vehicle with a trailer (or willingness to learn)
RTP has some bicycles available for staff and AmeriCorps to use as well
We are located between the San Francisco and Silicon Valley affiliates, specifically serving San Mateo County and northern Santa Clara County. Each year, we serve approximately 200 low-income homeowners in single family homes, mobile homes, and townhomes, as well as approximately 20-30 community facilities through our National Rebuilding Day, Safe at Home Minor Home Repair, and Team Build programs. Our team consists of 12 full and part-time staff members, and more than 2000 volunteers to support our work. Because of the high cost of living in the area, our affiliate purchased and renovated a home in East Palo Alto (approximately 5 miles from our office in Redwood City) to offer subsidized housing to our AmeriCorps members.
CapacityCorps members are required to pass an FBI criminal background check with fingerprints, applicable state background checks, and an NSOPW check. For more information about disqualifying findings, visit our FAQ’s on the Rebuilding Together CapacityCorps website, www.rebuildingtogether.org/capacitycorps.
How To Apply
Deadline for applications: Accepted until a qualified candidate is hired.
Term of Service: August 2019 through June 2020
Compensation: AmeriCorps Capacity Corps members receive a living allowance of $13,992 over 11-month term of service ($639 twice per month before taxes). They are also eligible for health insurance including dental and vision plan. In order to complete the term of service and receive an Education Award, CapacityCorps members must fulfill both of the following requirements: serve a minimum of 1,700 hours before the end of their term, and serve full-time (38-40 hours per week) during the entire term. The education award is for qualifying education expenses or loans. AmeriCorps will announce the education award amounts for 2019 by the end of April. The education award amount for 2018 was $5,920.
Confidential Application Process: Please visit the Rebuilding Together SummerCorps website, https://rebuildingtogether.org/capacitycorps to complete the online application. The online application requests a resume, two references, and your response to a series of short answer questions.
RTP will provide equal opportunity employment without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.
AmeriCorps members may not engage in any of the AmeriCorps Prohibited Activities (see below) directly or indirectly by recruiting, training, or managing others for the primary purpose of engaging in one of the activities listed below. AmeriCorps members will not recruit or coordinate volunteers for the purposes of raising funds for his/her living allowance, Rebuilding Together’s general operating expenses, or write grant applications for funding provided by CNCS or other federal agencies. Any volunteer recruitment, training, management, or coordination listed above as completed by the AmeriCorps member pertains to volunteers engaged in work directly related to rebuilding project implementation only.
AmeriCorps Prohibited Activities
Prohibited Activities. While charging time to the AmeriCorps program, accumulating service or training hours, or otherwise performing activities supported by the AmeriCorps program or CNCS, staff and members may not engage in the following activities (see 45 CFR § 2520.65):
a) Attempting to influence legislation;
b) Organizing or engaging in protests, petitions, boycotts, or strikes;
c) Assisting, promoting, or deterring union organizing;
d) Impairing existing contracts for services or collective bargaining agreements;
e) Engaging in partisan political activities, or other activities designed to influence the outcome of an election to any public office;
f) Participating in, or endorsing, events or activities that are likely to include advocacy for or against political parties, political platforms, political candidates, proposed legislation, or elected officials;
g) Engaging in religious instruction, conducting worship services, providing instruction as part of a program that includes mandatory religious instruction or worship, constructing or operating facilities devoted to religious instruction or worship, maintaining facilities primarily or inherently devoted to religious instruction or worship, or engaging in any form of religious proselytization;
h) Providing a direct benefit to—
i) A business organized for profit;
ii) A labor union;
iii) A partisan political organization;
iv) A nonprofit organization that fails to comply with the restrictions contained in section 501(c)(3) of the Internal Revenue Code of 1986 related to engaging in political activities or substantial amount of lobbying except that nothing in these provisions shall be construed to prevent participants from engaging in advocacy activities undertaken at their own initiative; and
v) An organization engaged in the religious activities described in paragraph 3.g. above, unless CNCS assistance is not used to support those religious activities;
i) Conducting a voter registration drive or using CNCS funds to conduct a voter registration drive;
j) Providing abortion services or referrals for receipt of such services; and
k) Such other activities as CNCS may prohibit. AmeriCorps members may not engage in the above activities directly or indirectly by recruiting, training, or managing others for the primary purpose of engaging in one of the activities listed above. Individuals may exercise their rights as private citizens and may participate in the activities listed above on their initiative, on non-AmeriCorps time, and using non-CNCS funds. Individuals should not wear the AmeriCorps logo while doing so.
- 45CFR § 2520.65 - http://www.americorps.gov/help/ac_sn_all_2012/WebH...
- 2012 AmeriCorps Provisions IV.D.3 - https://egrants.cns.gov/provisions/ACProvisions201...